How We Do It

Process, Planning, Communication 
Process, Planning, Communication, Software & Teamwork

Our business is to make your business, our business

If you are looking for a partner who understands and interacts with you the way you would expect to interact with your own in house fulfilment team then you've come to the right place. 

We've been operating a warehousing and fulfilment business for over 20 years and in that time we've grown to understand what is really needed to make this work for you and most importantly, your customers. 

A combination of process, planning, communication, teamwork and software ensures that our team become your team. Crucial to outsourcing your pick and pack.
teamwork
100
%
99.98% Pick Rate Accuracy
85,666
Orders picked during 2020
100
%
Packaging Recycle Target 
*where possible
150,000
+
Items picked per month

Our Process

We've spent a long time crafting a flexible, reliable process that suits our clients and deliveries time and time again. A process that doesn't make your life tougher when you make the decision to outsource to us and place your trust in UK Pick & Pack.
Onboarding
From the moment you begin discussions with our team about your business we will have been working out how to onboard you and your products in the most efficient way possible. The majority of the time our new clients need to limit the downtime and get ready for despatch goods as quickly as possible.

Preparation is key, we'll have loaded you and your products into our software, we'll have discussed how orders will arrive, and we'll have set up the goods in, storage and packing process for (and with) you. This means that when your goods arrive we will be ready to go.
Inbound Stock Notifications - ASN
An Advanced Shipping Notification (ASN) is a inbound shipment or purchase order you have placed with your supplier. Letting us know what is inbound is imperative in enabling us to prepare locations and goods in for your stock arrival. 
Creating ASNs in our software is simple and ensures your goods will be ready to go back out the door in no time.
Goods in & Locating
If you've done the organising yourself simply tell us what is coming and when it is going to arrive, then sit back and relax. 

If we've done the import and or the transport then you are already relaxing in the knowledge that its under control.

We will prepare our premises and ready the warehouse team for your products arrival. Items will be counted off the vehicle and / or out of the container and logged. If your products need palletising, or indeed breaking down from pallets for easy picking then we'll do this too. If there are any errors in the count or damaged stock you'll be the first to know so you can log this with your supplier.

The next step is to confirm locations and carefully place your goods into our safe and secure warehouse or pick and pack rooms.

And of course, if you would like to be here when your goods arrive then we'd more than happily have you join us for the day. We make a mean cup of tea, but in return you would need safety boots and be prepared to wear one of our fetching High Viz vests.
Recieving Orders
You've done all the hard work and got the orders in and the last thing you want to do is change your whole process or embark on a costly development project to shoehorn those orders from your system into ours.

Complete flexibility is our answer to this. We have customers operating all levels of technical integration. You may want to pick up the phone or send us an email to relay your order. You may send us daily order exports from your accounting package or a spreadsheet. If however you have taken the leap into the world of e-commerce there are even more options available to you. From purpose built merchant websites, one or two way e-commerce integration (orders in, stock and consignment info in return), UK Pick & Pack logins to your site or maybe your website just sends us an email of the order.

There is a solution for everyone and we like to think our flexible approach takes most of the pain away from this bold step you are taking. We'll help you every step of the way and have never failed to find a solution yet. Give us a call to find out how you can integrate with UK Pick & Pack.
Pick & Pack
Preparation is the key to successfully completing most jobs and pick & pack is no different. Coupling effective booking in and locating with attentive and accurate staff ensures we can pick your goods efficiently and quickly then pack them ready for secure despatch. Whether its your boxes and your packing rules, or our stock cartons and packing materials we will work with you to provide the best possible packing solutions for your business and for a safe delivery.

So that we all know where we stand and to avoid any surprises we'll arrange a mutually acceptable time of day for order cut off and agree that all orders in before that time will be packed and arrive on your customers doorstep the very next day.

There may even be some additional steps required to complete your product. Enquire about our kitting, packaging and or literature services if you require that something extra.
Despatch
The right delivery solution is paramount in your success. Customers remember how long it took and how inconvenient it was to stay at home all day waiting for that delivery to come (usually about 4:30). This isn't the only thing you need to think about, but its pretty crucial.

At UK Pick & Pack we have learned the lessons, had the experiences and understand what it takes to deliver goods on time and in good condition.

With these lessons in mind we now offer our UK Pick & Pack clients with a varied, yet competitive and class leading delivery service. Our next day parcel service provides rapid UK wide next day delivery for items under 30kg with text message and email notifications that provide the recipient a 1 hour time slot for delivery - letting your customer get on with their day. If you have multiple parcels then our consignment service ensures you don't overpay and if you are sending volume goods then our own vehicles or our pallet network will provide next day palletised delivery at superb rates. If you've got questions about delivery we'd love to hear from you.
Reporting & Invoicing
We all know information is crucial in measuring your success, but here at UK Pick & Pack we want to ensure you get what you want, when you want it. Too much can kill the fun, too little can leave you wondering what you've paid for.

Our accounts team provide weekly pick and pack invoices highlighting each parcels movements and costs, along with monthly storage invoicing highlighting the movements in and out of the warehouse of your goods. This is enough for some, but not for others. For those of you requiring a little bit more our Pick & Pack Software provides a massive array of reporting functionality and with your own login you can get practically everything you need to understand what has happened with your goods over your chosen period. The software can even provide updates for your website to pick up every 15 minutes highlighting the orders and stock changes.

We are pretty confident that if you want it we can supply it. Lets talk.
"These guys are great. Help when you’re small, help when you grow, scale with you when you grow and are super keen to make it all work for you on the storing and picking and packing side of a business, allowing you to focus on the core of running and growing your business.. top people and service…5 stars."
Rik-Attaway
International Supplier of Grease, Lubricants & Coatings
"The Sussex Transport team are always polite, helpful and highly responsive to emails and requests. They are also always quick to rectify issues that might arise and we’ve been more than happy to recommend them to other businesses. We appreciate their super inventory management and also their flexibility when adapting to busy and quiet sales weekends."
Paul-Moore
Scented Candle Supplier

Shopping Cart Integrations

Isn't it nice to know that we're ready to grab orders directly from your website. During the onboarding process we link into your order stream and grab orders ready to ship without any trouble in between.  We'll even post shipping details right back (assuming your cart has the functionality of course).
shopify Pick pack supplier
magento
EKM
volusion
easywebstore
ecwid
bluepark

Marketplace Integrations

What if you sell on a marketplace - we'll we've got those covered too. Bet you didn't expect that.  We've really done the hard work so that bring your goods onboard and getting orders to your customers can happen remarkably quickly.
Lets not forget our class leading delivery partners including.
dpdgroup-logo-120DHL120Pallet-trackparcel-forcefedex-greyscale
White-logo-Footer
UK Pick & Pack is a trading division of Sussex Transport, a British born and based, family run, road haulage and warehousing organisation based near Brighton in beautiful West Sussex.

Ready for action?

CONTACT US
UK Pick & Pack
Downsview House,
91 Marlborough Road,
Lancing Business Park,
Lancing, West Sussex,
BN15 8SU
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